Real feedback from real businesses.

The increase in sales has exceeded my expectations — our challenge now is too many sales leads at times.

Integrating live chat into our website has played an important role in the way in which we engage with our prospective and current customers in terms of being accessible to communicate and to attend to their queries in a conversational manner. Our customers appreciate the quick response time. Any business looking to streamline its customer interaction and improve its customer experience without sacrificing the human touch would benefit from adding live chat to its website.

Since we started using live chat, we've noticed that our reach and response rate have significantly improved. Most of our customers are delighted with the instantaneous responses they receive online. It's been a fantastic addition to our business, helping to enhance sales and offering convenience for customers who prefer not to call our call centre and are just looking for information. I would certainly recommend using the live chat service from Leads To Success.

I can't believe how easy it was to get the live chat ready and working. The Leads To Success team did a great job building the knowledgebase of Q&A's and training their staff. Loading the code was simple and we were up and running within a week. What I thought would take up a lot of my time and resources didn't.

By outsourcing our website live chat to Leads To Success, we have increased our customer engagement and service and this essentially means that Trans Natal Glass has a better relationship with their clients overall.

The Leads To Success team have gone out of their way to learn about the intricacies of our hotels in order to authoritatively answer guest queries in "the chat room". They are proactive and professional at all times.

Leads To Success has provided us with a superior live chat feature for our website. It took minutes to install and is 100% compatible. The chat feature is manned by efficient and professional personnel. We have had many positive comments about "our" outstanding chat agents. The service has definitely made an impact on our conversion rates and paid for itself easily.

After researching many live chat providers, we engaged Leads To Success to manage our live chat service, giving us 24/7 live chat coverage on our website. Since then, we have had a 200% increase in website quotes.

Since partnering with Leads To Success, we have been able to provide a 24 hour a day, 7 day a week chat service through our website, increasing our direct engagement with clients by over 400% online. Our sales leads through this source have doubled over the period, with no material drop in our closing rate.

Leads To Success was able to increase our sales while at the same time improve customer service. Our inbound calls reduced which increased my sales staff's productivity. I highly recommend Leads To Success to any business that views customer service and sales as an integral part of the business.

I want to say a huge thank you for all your hard work with making the first month such a success! Your team has been outstanding in communication and providing ongoing support to our other agents and we couldn't be happier with how well it's gone!

Live chat has proved invaluable to our business with a 240% increase in conversion rates, as not only do we gather more information on each enquiry, we can also weed out the time wasters and tyre kickers very quickly. Easy to set up and install on our website with changes to key questions at any time. Clear and concise reporting each month and enquiries delivered in real-time. All at a cost of less than 10% of a salary — it really is the proverbial no-brainer!

We have been very happy with your service so far and I can certainly see the value of having you guys on board. Setup was easy and the cost-to-profit ratio is great.

Our customers are always greeted with a "Chat now, we're online" regardless of the time, day or night. This gives our customers confidence and trust that Bundu Power will be there for them when they need us most — improving our ability to service our client base in real time.

I would like to thank the Leads To Success team so much for all the support they provide to Capital Legacy — working with such a responsive team has been amazing and allows us to streamline how quickly we can assist our clients.

Thanks for all your past help and support, it's really made a difference for our company.

We wanted to express our appreciation to you and your exceptional team for the wonderful chat service. What truly set it apart was the genuine warmth and friendliness conveyed by the agent, making it feel like a conversation with a trusted companion rather than automated responses. We are truly impressed by the outstanding level of service provided and will eagerly recommend your company to others. Thank you for an unforgettable chat.